JTS Financial Services
  • Little Rock, AR, USA
  • Full Time

Account Manager
 
Major Responsibilities
 
The Account Manager is responsible for the day-to-day servicing of our clients through proactive communication and strategic employee management. They contribute to the operational success and directly affect our ability to meet key objectives and deliverables.
 
Role Responsibilities
 
  • Successfully and strategically service and maintain assigned book of business. Handle incoming requests from customers including but not limited to providing requested forms and other benefit related material, resolving employee, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements and billing issues.
  • Enters benefit related information into Benefit Administration database according to established procedures.
  • Updates and maintains benefits related procedures as necessary. Update CRM with required documents. 
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the employee's experience.
  • Assist in various research requests, including timely responses to audit inquiries; may assist in developing and preparing reports, letters and spreadsheets.
 
Professional Qualifications
 
Knowledge - level of education required, special certifications or licenses
 
  • Bachelor's degree in human resources or related field/and or equivalent experience.
  • Preferred SHRM Certified Professional (SHRM-CP) credential.

 

Skills - job-specific knowledge and abilities, general business acumen, other required skills

 

  • Customer Service Experience
  • Benefit Plan Billing
  • Flexible Spending Accounts
  • Payroll Deductions

 

Technical Competencies - technical or other skills such as position specific software

 

  • Microsoft Word Office Products (Word, Excel, and Powerpoint)

 

Professional Competencies - leadership, team building, training, financial skills

  • Customer Focus
  • Attention to Detail
  • Communicate Effectively
JTS Financial Services
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